Archive for the ‘Ambition’ Category

3 Lessons Wile E. Coyote Teaches Us About Business

Tuesday, May 11th, 2010

Wile E. Coyote has issues catching the Roadrunner.

In fact, one could say that Wile E. Coyote has a serious tendency to self-destruct in the course of his ill-fated efforts to catch the Roadrunner. And it’s not for lack of equipment. Wile E. always seems to get his hands on the coolest ACME brand rockets, roller skates, and anthropomorphic-coyote-sized-sling-shots.

wileecoyote

Despite all the awesome gear he has, Wile E. Coyote just plain stinks at catching that bird.

But failures are often more instructive than successes, and that means that Wile E. Coyote can teach us a whole heck of a lot.

1. When times are tough, a positive attitude is a must

If at first you don’t succeed, you aren’t Chuck Norris.

If you fail again and again and again, you’re probably taking a page out of Wile E. Coyote’s book. But as much as he is to be faulted for his failures, Wile deserves a lot of credit for his attitude. Every time he sets about his task, he’s certain that he’s going to succeed. He never allows a negative attitude to stand between him and a full-fledged effort at catching the Roadrunner. He is the eternal optimist. (Though you might be, too, if you withstand countless explosions and falls from tall cliffs.)

Business often feels like you’re chasing the Roadrunner. Sometimes there’s that last task you just can’t get finished. Sometimes the ground just falls out from under your feet. Sometimes you just want to say [beep] [beep]. But you can’t let that down. Wile E. Coyote wouldn’t be fun to watch if he were always griping about his failures. It wouldn’t be fun to be around him. So, no matter how hard the hits keep coming, if you can keep a good attitude about it, you’re much more likely to be tolerated by the people around you – whether they’re your employees or your bosses.

chuck_norris

2. Reasonable goals are important

No matter how great your drive, your spirit, and your ability, you will never be able to jump from Manhattan to Hollywood in a single bound. You probably couldn’t even make it to Jersey.

In business, as in life, goals and ambition are important. They give you something to aim for, something to motivate yourself toward, and a way to measure it. But it’s just as important that you’re setting achievable goals as it is that you’re setting goals in the first place. If you’re shooting too high, you’d just as well be banging your head against a wall.

And this is the problem that Wile E. Coyote has. His goal of catching the Roadrunner (and presumably devouring it, post haste), is out of his league. The bird is too fast, too wily, and just too darned likable to become coyote food. So, no matter how hard the coyote is trying to catch the Roadrunner, the fact is that he should be setting his sights elsewhere.

3. Awesome gear will only get you part of the way.

You have to imagine that the Acme account executive responsible for Wile E. Coyote lives a very comfortable life. The guy has gotten his hands on more sophisticated ballistic equipment than most developing nations will ever have, and that kind of stuff has to cost a pretty penny.

While his account exec. may be living the high life, Wile E. Coyote is pretty much constantly in pain. If he isn’t exploding, he’s falling off of a cliff. And maybe it would all be worth it if he could just catch the bird. But we all know that’s not going to happen.

And the real world is just the same way. It doesn’t matter how good your computers, ingredients, tools, or machines are if you don’t have competent people backing them up. A great team can overcome extraordinary odds with only the most rudimentary of tools. (We got a man to the moon on a spacecraft that had less computing power than my cell phone.)

Smart organizations spend time looking for people who can do the job regardless of the tools they’re given. Great potential employees take the time and energy to show employers that they can do a great job, regardless of the circumstances.

A Rose by Any Other Name Would Be as Sweet, but You Should Still Call her “Juliet”

Thursday, April 1st, 2010

I recently judged an essay competition, and one writer requested that her name not be published along with her essays, as names are too confining to actually tell us who you are. She was a new-age, incense-and-aromatherapy-in-lieu-of-the-hospital type.

Unless you run a holistic healing store, you may want to ignore her view about names. People (except for the moonbats), like to be called by their names. It’s comforting. It’s personal. It takes you out of the realm of being a number and into the realm of being a person.

no-name-exit

And that’s why learning customers’ names is a powerful tool in your belt when you’re trying to provide great customer service.  But learning names isn’t just important because it makes your customers feel good – it’s important because it can help you advance your career. No, I’m not talking about networking. I’m talking about the great benefits that can come to a front-line employee who learns a few customers’ names. Because when you learn your customers’ names, you are showing your co-workers and supervisors a lot about your self.

You have a great attitude and you’re ambitious.

Personal interactions take more time, effort, and energy than the simple, impersonal transactions that make up the majority of one’s day. It takes a positive, enthusiastic attitude to go the step above-and-beyond. This tells employers that you are not just happy to be there – you want to go even further.

You can be trusted.

The interesting thing about learning someone’s name is that they almost always learn your name. Sure, there will be exceptions, but the vast majority of people feel obliged to know who you are if you know who they are. No, the goal here is not to guilt customers into learning your name – it’s to let them learn your name. You see, once someone knows your name, they know they can trust you because you’re a person. You’re someone they know. And they know that if they ever do have a problem with you, they know how to address it.

You provide great customer service.

Learning names is just one way to show that you can provide excellent customer service. And while there are some limited fields in which you need not be able to do so, even positions in which you don’t have to work with customers will require you to demonstrate your ability to get along with other people. Learning names is great customer service because it shows a customer that you don’t just care about the money they are giving to your business – you care about them.

So, whether you’re a manager who’s been in the game for 25 years or you’re a high school student working in your first job, learn your customers’ names. They’ll appreciate it, and your career will, too.

TJ Wihera is the Director of Development for the Bring Your A Game to Work Initiative. Contact him via e-mail or check out www.theagame.com. The A Game helps youth learn that work isn’t a bad thing so that they can lay the foundations of great careers.

Does Work Ethic Only Exist if You Like Your Job?

Wednesday, March 10th, 2010

I recently read an article that suggested work ethic can be improved if you get a job that you enjoy.

Ostensibly, the article was about how to improve your work ethic. Well, that was the title, at least. But as I read it, I found that the column wasn’t the least bit about improving work ethic – it was about the writer finding a job that he liked more than his old job as a police officer and being more willing to go to work.

cop

The spitting image of police work ethic.

The writer didn’t like his co-workers, didn’t like his work, and didn’t really like what he was getting paid for the work. In those circumstances, even the best of us would find the motivation to get out of bed a bit challenging. And I don’t begrudge him that for a moment.

But I do take issue with the author’s assertion that because he found a job that better suited him, he was able to improve his work ethic.

Work ethic isn’t a conditional quality – either you have it or you don’t. And while you may understand all of the demands of employment (punctuality, grooming, etc.), work ethic isn’t the quality of executing those tasks – it’s the willingness to bust your ass until you get the job done, whether or not you want to. If you find a new job that you like and are more willing to get there on time, you haven’t improved your work ethic one bit. You’ve demonstrated that your work ethic is lacking.

This is as valid for other pursuits as it is for work. Consider physical fitness. Most people understand that to get in better shape you need to eat better and exercise more. But it doesn’t matter how much you know or understand about fitness. If you don’t have the work ethic  to drag your butt out of bed and do a killer workout, you simply won’t get into shape. Finding out that you prefer one type workout over another isn’t going to stop people with work ethic from pushing themselves. It simply means they’ll enjoy it more when they do.

Like any virtue, work ethic doesn’t have an on/off switch, and its magnitude doesn’t depend upon your circumstances. So don’t fool yourself into thinking that yours will improve if you find a new job or a new workout. It will only improve if you choose to improve it.

One answer to the question “Why should I work?”

Monday, March 1st, 2010

When I’m feeling particularly existentially angsty, I wonder if working is worth it at all. After all, our lives are but fleeting moments that must inevitably end. Why should I spend some of that much-too-limited time toiling on things I don’t want to do? I imagine a number of young people you know are asking the same question.

Sad but true: this is the first Google image result for the query "existential angst."

Sad but true: This is the first Google image result for the query “existential angst.”

One answer I would suggest is:

“Work saves us from three great evils: boredom, vice, and need.”

Voltaire wrote that in Candide. And while it’s just one sentence, it offers three clear benefits of working. So, whether you know people asking “why work?” in the big-picture sense, or if they’re just having a tough time getting started for the day, share this bit of wisdom with them.